CARRIER FACTORY AUTHORIZED DEALER
DONE. RIGHT. GURANTEED.
Carrier Factory Authorized Dealers earn their distinction. It isn’t “given” to them. And, because we back our commitment to excellence with proven performance, Carrier enthusiastically backs Metropolitan Heating and Air Conditioning with a satisfaction guarantee. Carrier Factory Authorized Dealers have earned not only Carrier’s respect, but most important, the respect of their customers.
Our status as a Carrier Factory Authorized Dealer is not about what we are, but what we do.
Carrier Factory Authorized Dealers are required to meet rigorous national standards consistently and continually to qualify for factory endorsement.
We do not rest on our laurels or make empty promises. We go to work and get the job done…
Factory Authorized Dealers participate in extensive factory training on technical aspects of equipment installation, maintenance and repair.
Factory Authorized Dealers send their sales representatives to Carrier University. Here they learn to efficiently identify and recommend solutions that provide excellent comfort and value specific to your needs, while incorporating Carrier products that are energy-efficient as well as reliable, quiet and environmentally sound.
We adhere to a long list of sound business practices, such as maintaining all required local licenses, having appropriate insurance and liability coverage and fulfilling warranty obligations in a timely manner.
We take pride in doing the job right…. Carrier evaluates not only how well we can take care of your home comfort system, but also how we can take care of you, the customer.
As a Factory Authorized Dealer we employ NATE-certified installers and technicians who have passed a stringent set of core and specialty exams to ensure their technical competency. They also receive ongoing training specific to Carrier technology and products
WITH THE RIGHT PARTS
Strictly adhering to Carrier installation and service procedures, we use genuine Carrier Factory Authorized parts whenever possible to ensure that your system performs as promised, preserving its original efficiency and sound levels.
RIGHT FOR THE ENVIRONMENT
We are also certified by the Environmental Protection Agency for proper refrigerant handling.
RIGHT BY YOU
Committed to the utmost in integrity and professional service, Carrier Factory Authorized Dealers actively solicit and respond to customer feedback to maintain an exemplary satisfaction score in a Carrier-approved customer satisfaction program.
Metropolitan Heating and Air Conditioning has met Carrier’s rigid criteria and close scrutiny for the quality of its products, knowledge and service. We are so confident that you will be comfortable— not only with your Carrier® heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee.
If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, we will correct the problem or remove the equipment and refund your purchase price. Ask us for a copy of the guarantee for details and limitations.